Hospitality insights and trends

Unfortunately, this cruel pandemic destroyed every bit of enthusiasm for an industry that was not very highly-regarded by the general public even before. The passion of service is not for everyone. This industry which, globally speaking, employs one out of every ten working people, has been deeply wounded, therefore we should seize the moment and start asking ourselves the big questions.

The 2020 year has brought us many challenges and changes. We have successfully overcome some of them, with some we are still struggling with, and some we have fully accepted and get used to it.

When we ask recruiters from top hotel companies, “What is the most important attribute that a young hotel management school graduate should have?” they all agree that soft skills and attitude are at the top of their wish list. The industry’s senior managers agree. But more and more, our eyes are being opened to the fact that it’s not just the hospitality industry that needs these soft skills, but also many other industries that are not necessarily hospitality-related.  

Challenging financial times like the current ones generated by the COVID-19 pandemic, are also an opportunity to make an objective analysis of the past and plan for the future.  

Based on the expertise of Ecole hôtelière de Lausanne (EHL), the “Lausanne Report, Shaping the future of hospitality – Outlook 2030” describes the future environment of the hospitality industry and explains the interaction between the various global drivers of change. 

Are you looking for a great position and actively searching on job posting ads? Are you thinking about starting a career in the hospitality industry, and yet you are not sure of the benefits of this industry? If you answered positively to both questions, you are in the right place!

Milica Markovic studied at EHL, the prestigious hospitality management school in Lausanne. She is the opening General Manager of the Week & Urban Resort in Korea. In love with traveling and with a friendly attitude she decided to build an impressive international career in the fabulous world of hospitality.