By continuing to browse this site and the other resources of the domain and sub-domains of winsed.swiss, you accept our Terms of Use, our Privacy Policy as well as the use of cookies used for marketing purposes, analysis, statistics and advertisements (if activated)

Meet our team

back

Miki Mitrovich

Executive Advisor winsedswiss Serbia


Miki Mitrovich partners with her clients to create a method which enables businesses to develop, adopt, and embrace a customer-driven culture centered around being the best that they can be. Miki firmly believes in aligning service delivery with leadership's desired outcomes. She drives results using the combination of skills development and coaching to optimize customer acquisition, reduce churn, and position service as a competitive advantage. 

Miki’s philosophy is simple: customer-centric clarity, alignment, and execution yield astounding results.   

Prior to joining the winsedswiss team, Miki was an integral change agent within some of the most iconic hotels in the world. With more than 25 years of experience in the luxury hospitality sector, her roles have spanned leadership, sales, marketing, and operations. In recent years, Miki’s focus has been on developing and delivering customer acquisition and retention strategies yielding exponential growth. She inherently understands the direct correlation between customer experience and loyalty, retention, and recurring revenue.

In addition to the hotel industry, Miki's experience spans sectors including cybersecurity, technology, law, commercial real estate, travel, and destination spas.

Miki Mitrovich brings global sales and marketing expertise and knowledge in building market strength for hotels, resorts and destinations around the world including the USA, Europe, Asia, and the Middle East.  She also has an extensive understanding of the complexities of conducting business in key areas around the world: Europe, Middle East, Asia Pacific and North America

She has worked with multinational brands including:  Siemens Medical, Nutricia Pharmaceuticals, CBRE Real Estate Group, Tauck Tours, Starwood Hotels & Resorts, IHG, Jumeirah Hotels, Four Seasons Hotels & Resorts, Taj Hotel Group, Peninsula Hotel Group, Dorchester Collection and Emaar, to name a few.


Meet our team


Image for the article named Christine Schillings

Christine Schillings

Chief Executive Officer winsedswiss Romania

 

Image for the article named Ruxandra Balica

Ruxandra Balica

Head of Vocational Education and Training winsedswiss Romania, Trainer ohma

 

Image for the article named Goran Vulovic

Goran Vulovic

F&B Trainer

 

Image for the article named Adina Mățăuan

Adina Mățăuan

Project Manager winsedswiss Romania, Trainer ohma

 

Image for the article named Boris Barbir

Boris Barbir

Rooms Divison Trainer

 

Image for the article named Milena Karolic

Milena Karolic

Rooms Division Trainer

 

Image for the article named Ionuț Platon

Ionuț Platon

Regional Manager Brasov winsedswiss Romania, Trainer ohma

 

Image for the article named Uroš Urošević

Uroš Urošević

Chief Executive Officer winsedswiss Serbia

 

Image for the article named Miki Mitrovich

Miki Mitrovich

Executive Advisor winsedswiss Serbia

 

Image for the article named Milos Pesic

Milos Pesic

Hotel Administration Trainer

 

Image for the article named George Baciu

George Baciu

Culinary Trainer.

 

Image for the article named Novak Fidanovic

Novak Fidanovic

Culinary trainer

 

Image for the article named Prof. Ray F. Iunius, PhD

Prof. Ray F. Iunius, PhD

Chief Executive Officer winsedswiss education group

 

some pictures of ohma campus

no description of image found.

Follow us

 
Oradea

facebook logoinstagram logolinkedin linkyoutube link

Belgrade

facebook logoinstagram logolinkedin linkyoutube link

Let's Stay in Touch

Subscribe to our newsletter

 

 

Newsletter:

winsedswiss logo

 

copyright Copyright 2021  

Website & data hosted and managed by winsedswiss education group (WEG) SA