Shaping the future of hospitality – The Lausanne Report

When we ask recruiters from top hotel companies, “What is the most important attribute that a young hotel management school graduate should have?” they all agree that soft skills and attitude are at the top of their wish list. The industry’s senior managers agree. But more and more, our eyes are being opened to the fact that it’s not just the hospitality industry that needs these soft skills, but also many other industries that are not necessarily hospitality-related.